Guidelines for Email communications with Acton Medical and Urgent Care
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Do NOT email the office for URGENT medical concerns, call the office 519-853-4449, go to your local emergency department or call 911
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As of February 1, 2024 email is no longer being used to book appointments - INSTEAD to book an appointment please use any of the following options:
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Call the office and use the automated system
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Call the office x 0 to speak with a receptionist during office hours: Monday - Thursday 9am-12pm & 2pm-5pm, Friday 9am-11am
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Requests for Medication Renewals are NOT to be sent via email - INSTEAD contact your pharmacy and have your pharmacy fax the office: 519-853-5242 to request the medication renewal
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ALL Emails MUST include all of the following in the subject line of the email:
patient's name (as it appears on their Health Card)
date of birth
phone number
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Do NOT include multiple patients in 1 email; each patient requires an individual email.
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Emails are received and reviewed by the office staff and they will attempt to respond promptly to your email (3-5 business days); however due to the high volume of emails received the office cannot guarantee that any particular email will be read and/or responded to within that period of time. Thus, email is NOT to be used for medical emergencies or other time-sensitive matters.
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Email communications to and from Acton Medical and Urgent Care may be added to the patient chart and become a part of the patient medical record.
Email Address: actonmedicalclinic@outlook.com