EMAIL
Email Communications during the Holiday Season
During the Holiday Season: December 24, 2024 - January 1, 2025 staff will only be reviewing emails on: Friday, December 27: 9am-11am
Monday, December 30: 9am-5pm
Therefore, it may take upwards of 5-10 business days for emails to be reviewed by the front desk staff.
Thursday, January 2 the office will resume regular hours for reviewing emails.
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Do NOT email the office for URGENT medical concerns, come to the Walk-In Clinic, go to your local emergency department or CALL 911
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Do NOT email the office for Medication Renewals - Contact your pharmacy and have your pharmacy fax the office: 519-853-5242 to request the medication renewal.
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Do NOT email the office to book appointment
As of February 1, 2024 email is no longer being used to book appointments. To book an appointment please use any of the following options:
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Online booking portal:
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Call the office 519-853-4449 and use the automated system
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After January 1st, 2025 you can call the office 519-853-4449 x 0 to speak with reception during office hours Monday - Thursday 9am-12pm & 2pm-5pm, Friday 9am-11am
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Emails are received and reviewed by the office staff and they will attempt to respond promptly but during the Holiday Season it could be up to 5-10 business days; due to the high volume of emails received the office cannot guarantee that any particular email will be read and/or responded to within that period of time. Thus, email is NOT to be used for medical emergencies or other time-sensitive matters.
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ALL Emails MUST include the following in the subject line: the patient's name (as it appears on their Health Card), date of birth and phone number. Do not include multiple patients in 1 email; each patient requires an individual email.
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Be aware that email communications to and from actonmedicalclinic@outlook.com may be added to your patient chart and become a part of your medical record.
Email Address: actonmedicalclinic@outlook.com