EMAIL COMMUNICATIONS: December 24 to January 1
Email is not an appropriate form of communication for URGENT concerns!
If you have a medical emergency call 911!
Email communications during the Holiday Season - December 24 to January 1
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The staff will only be reviewing emails on: December 29 & 30
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It may take up to 14 business days for emails to be reviewed by the front desk staff.
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January 2 the office will resume regular hours for reviewing emails.
To allow availability for Urgent Health Care needs over the Holiday Season, Acton Medical & Urgent Care will be operating as a WALK-IN Clinic ONLY from December 24 to January 1. Patients will be seen IN-OFFICE ONLY, on a 1st come - 1st seen basis and the phones will NOT be answered. If you need to be assessed during this time, please see our Hours for the Holiday Season
For further options for Urgent Health Care needs over the holidays:
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If you have a medical emergency call 911
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You can come to our Walk-In Clinic, please see our Hours for the Holiday Season
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Health811(formerly Telehealth): A free, secure and confidential service Ontarians can access 24 hours a day, seven days a week, to receive health advice from a registered nurse, locate local health services and find trusted health information.
Call: 811
Toll free TTY(teletypewriter) line: 1-866-797-0007
Live chat: https://health811.ontario.ca/static/guest/chat-online
Access resources online: www.ontario.ca/health811
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Central Ontario Regional Urgent Care Appointment Booking Portal: A regional Virtual Urgent Care Program that is available to residents (6 months and older) in the central region of Ontario who require timely access to a nurse practitioner for urgent non-life-threatening conditions that can be addressed virtually. The virtual care clinic is open 7 days a week from 1pm to 9pm (including holidays).
Website: https://regional-virtual-urgent-care.ca/
Instructions for Email Communications with Acton Medical & Urgent Care:
1. Email is no longer being used to book appointments, if you are looking to book an appointment for after
January 1 please use any of the following options to do so:
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Call the office and use the automated system
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After January 1, Call the office x 0 to speak with a receptionist during office hours:
Monday - Thursday 9am-12pm & 2pm-5pm, Friday 9am-11am
2. ALL Emails MUST include all of the following in the subject line of the email:
- patient's name (as it appears on their Health Card)
- date of birth
- phone number
3. Do not send duplicate emails and if you call the office after sending an email for the same reason, inform the receptionist of this - duplicate communication is unnecessary, time consuming and confusing.
4. Do not email the office for Medication Renewals: Contact your pharmacy and have your pharmacy fax 519-853-5242 the office a request for the medication renewal.
5. Emails are received and reviewed by the office staff and they will attempt to respond promptly to your
email; however due to the high volume of emails received the office cannot guarantee that any particular email will be read and/or responded to within that period of time. Thus, email is NOT to be used for medical emergencies or other time-sensitive matters.
6. Emails are received and reviewed by the office staff. Email communications containing medical questions and/or medical information, diagnosis, treatment etc. may be added/printed/transcribed to the patient’s medical chart.
7. Please be aware that when you sign a consent with a third party who is requesting your records, such as insurance companies and lawyers; many third parties are now including a request for emails, when they are requesting patient records from medical offices.
8. This email is for the intended purpose of communications of a medical nature with Acton Medical and Urgent Care Staff. Emails outside of this nature….jokes, funny pictures etc. will be deleted.
Email Address: actonmedicalclinic@outlook.com